People and Paperwork customer privacy notice:
This privacy notice tells you what to expect us to do with your personal information, please read carefully.
Contact details, What information we collect, use, and why, Lawful bases and data protection rights, Where we get personal information from, How long we keep information,How to complain
Contact details: Email: hello@peopleandpaperwork.org
What information we collect, use, and why
We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Marketing preferences
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Technical data, including information about browser and operating systems
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Addresses
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Payment details
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Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
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Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
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Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data:
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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As a virtual assistant business, we need client information to complete the contracted tasks they assign to us. Without it we would be unable to provide them with the services they require.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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As a virtual assistant business, we need client information to complete the contracted tasks they assign to us. With out it we would be unable to provide them with the services they require.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from: Directly from you
How long we keep information
Data about clients: we will keep this for the duration of your relationship with us, then 5 years.
– Data about freelancer virtual assistants: we will keep this for the duration of your relationship with us, then 5 years.
– Data about applicant freelancers who do not become freelancers: 2 years
– Name and email addresses for those who send us an enquiry (but are neither a client nor a freelancer): we will keep this for 2 years following your last interaction with us.
– Name and email addresses for those who sign up to our newsletter (but are neither a client nor a freelancer): we will keep this for 2 years following your last interaction with us.
– Cookie data: Cookies are deleted after a maximum of 365 days.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint